ALTERNATIVE SOLUTION FOR CLIENT SERVICE MANAGEMENT

  • Diana Micevičienė Panevėžio kolegija / University of Applied Sciences
  • Ojaras Purvinis Panevėžio kolegija / University of Applied Sciences
  • Rasa Glinskienė Panevėžio kolegija / University of Applied Sciences
  • Arūnas Tautkus Panevėžio kolegija / University of Applied Sciences
Keywords: queuing, time of service, bid data

Abstract

The purpose of the article is to introduce the framework of investigating quieting processes employing innovate technique – Big Data aiming to present effective solutions for burstiness control and ensure high quality customer flow management. This contribution is organized as follows: the first section introduces the main principles of Queuing theory, then the discussion of its empirical application follows and finally the theoretical grounding of proposed new model development that gives a realistic description of binary customer behavior based on gap processes is presented.

Author Biographies

Diana Micevičienė, Panevėžio kolegija / University of Applied Sciences

Assoc. Prof.; Panevėžio kolegija / University of Applied Sciences, Lithuania.

Areas of scientific interests: economic efficiency.

Ojaras Purvinis, Panevėžio kolegija / University of Applied Sciences

Assoc. Prof.; Panevėžio kolegija / University of Applied Sciences, Lithuania.

Areas of scientific interests: application of mathematic physics and statistics methods in physical and economical models.

Rasa Glinskienė, Panevėžio kolegija / University of Applied Sciences

Assoc. Prof. Dr.; Panevėžio kolegija / University of Applied Sciences, Lithuania.

Areas of scientific interests: Market Research; Strategic Marketing; the Labor Market; International Trade.

Arūnas Tautkus, Panevėžio kolegija / University of Applied Sciences

Assoc. Prof.; Panevėžio kolegija / University of Applied Sciences, Lithuania.

Areas of scientific interests: research into efficiency of logistic decisions.

Published
2018-12-21
How to Cite
Micevičienė, D., Purvinis, O., Glinskienė, R., & Tautkus, A. (2018). ALTERNATIVE SOLUTION FOR CLIENT SERVICE MANAGEMENT. Taikomieji Tyrimai Studijose Ir Praktikoje - Applied Research in Studies and Practice, 14(1), 47-51. Retrieved from https://ojs.panko.lt/index.php/ARSP/article/view/53