ISO 9001 IN ORGANIZATIONS: INFLUENCING FACTORS AND BENEFITS

Dalia Susnienė; Gediminas Sargūnas

ISO 9001 IN ORGANIZATIONS: INFLUENCING FACTORS AND BENEFITS

Authors

Dalia Susnienė Panevėžio kolegija / University of Applied Sciences
Gediminas Sargūnas Panevėžio kolegija / University of Applied Sciences

Keywords:

quality management, ISO 9001 quality standard, implementation of ISO 9001, benefits

Abstract

The aim of this study is to identify and classify potential and verified benefits of implementing quality management systems according to ISO 9001 standard and to give an overview on how certain positive or negatyve factors manifest in the adherence to ISO 9001 in practice. The paper classifies the major identified benefits into internal and external ones. It also relates the potential benefits to factors and indicators which reflect specific standard requirements in order to attain these benefits.

Author Biographies

Dalia Susnienė, Panevėžio kolegija / University of Applied Sciences

Assoc. Prof. Dr.; Panevėžio kolegija / University of Applied Sciences.

Areas of scientific interests: corporate social responsibility, stakeholder management, sustainable development, innovations, quality management.

Gediminas Sargūnas, Panevėžio kolegija / University of Applied Sciences

Assoc. Prof. Dr.; Director of Panevėžio kolegija / University of Applied Sciences, Lithuania.

Areas of scientific interests: corporate social responsibility, stakeholder management, business processes and planning.

Applied research in studies and practice

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Published

2018-12-21

How to Cite

Susnienė, D., & Sargūnas, G. (2018). ISO 9001 IN ORGANIZATIONS: INFLUENCING FACTORS AND BENEFITS. Taikomieji Tyrimai Studijose Ir Praktikoje - Applied Research in Studies and Practice, 14(1), 5–12. Retrieved from https://ojs.panko.lt/index.php/ARSP/article/view/47