CULTURAL INSTITUTION CUSTOMERS’ SATISFACTION WITH THE SERVICES PROVIDED

Abstract

Libraries are the oldest institutions providing information to the public. The public library is becoming a provider of cultural services to communities, a center of attraction for information and education, able to combine the latest technologies and intellectual services. The library service is a result of library activities, meeting the information needs of library users, performing and using library equipment and premises. The aim of the research is to Panevėžys determine the satisfaction of the users of Gabrielė Petkevičaitė-Bitė Public Library in the County with the provided services and to determine possibilities for library services improvement. The staff of the institution strives to ensure good quality of services, the research participants consider this institution as attractive, open to the community, where everyone can study, improve, spend their free time meaningfully and freely communicate in the library space.

The research has direct practical benefits for the library, as the obtained results show the current situation, allow to emphasize the strengths and weaknesses of the library's activities, and can serve in the preparation of recommendations for the improvement of services and more efficient activities. Summarizing the results of the research, it can be stated that to attract as many user groups as possible to the library, both: traditional and electronic services are used.