CONCEPTUAL MODEL FOR QUALITY ASSURANCE IN HIGHER EDUCATION

Dalia Susnienė; Gediminas Sargūnas; Laszlo T. Koczy

Authors

Dalia Susnienė Panevėžio kolegija / University of Applied Sciences
Gediminas Sargūnas Panevėžio kolegija / University of Applied Sciences
Laszlo T. Koczy Szechenyi Istvan University (Gyor); Budapest University of Technology and Economics

Keywords:

higher education, quality assurance, quality management, processes

Abstract

There is a considerable pressure on higher education for a substantial improvement in its performance. Efforts in this direction are hindered by the lack of an agreed model for quality assurance. The aim of this paper is to present a general view and a brief literature review of the main aspects related to quality assurance in higher education and present a common framework for quality assurance at HEI. The proposed holistic model for quality assurance in higher education can serve as the ideal to address the service, education and implementation aspects synergistically.

Author Biographies

Dalia Susnienė, Panevėžio kolegija / University of Applied Sciences

Assoc. Prof. Dr.; Panevėžio kolegija / University of Applied Sciences, Lithuania.

Areas of scientific interests: Quality Management, Stakeholder Management, Social Responsibility, Sustainable Development.

Gediminas Sargūnas, Panevėžio kolegija / University of Applied Sciences

Assoc. Prof. Dr.; Director of Panevėžio kolegija / University of Applied Sciences, Lithuania.

Areas of scientific interests: Business Processes and Planning, Quality Management, Stakeholder Management.

Laszlo T. Koczy, Szechenyi Istvan University (Gyor); Budapest University of Technology and Economics

PhD. DSc. Dr. Habil. Professor / Szechenyi Istvan University (Gyor)and Budapest University of Technology and Economics, Hungary

Areas of scientific interests: Computational Intelligence, Fuzzy Systems, Evolutionary and Memetic Algorithms, Quality Assurance in Higher Education.